Refund Policy

This Refund Policy applies to the subscription to the online service offered by Byte Imagination Roger Zacharczyk (the "Service", as defined in the Terms of Service). It complements the Terms of Service and the Buyer Terms of our Merchant of Record.

1. Merchant of Record

All payments are processed by Paddle.com Market Ltd as Merchant of Record. Paddle is the seller of record to you for payment, tax, and refund-handling purposes. Refund requests are governed by Paddle's Buyer Terms and Paddle's refund process.

2. Trial period

Where a free trial is offered, you have full access to the Service's functionality for the duration of the trial. The trial is the intended evaluation mechanism: cancel before the end of the trial to avoid being charged.

A valid payment method is required to start a trial. If you do not cancel before the end of the trial, your subscription converts automatically to the paid plan and the first billing cycle is charged.

3. Subscriptions are non-refundable

Subscriptions are billed in advance and, except as set out in Section 5 or where Paddle's Buyer Terms or mandatory law require a refund, are non-refundable for the period already paid, including when the Terms end before the end of that period:

• Monthly subscriptions: cancellation takes effect at the end of the current billing month. The Service remains available until then. No partial refund.
• Annual subscriptions: cancellation takes effect at the end of the current annual period. The Service remains available until then. No pro-rata refund for the unused portion.

Ending the Terms early. For a Business Customer, the fee for the rest of a paid billing period is not refunded when the Terms end before its end — when the Account Owner closes the Account, when the Customer switches to another provider or asks for erasure instead of switching, and when we end the Terms, on notice or for cause, or discontinue the Service (Section 14 of the Terms of Service). This is the only charge connected with ending the Terms early; we impose no switching charges.

Plan changes. Upgrades take effect immediately and are charged on a prorated basis for the remainder of the current billing period; the original charge for the lower tier is credited toward the upgrade. Downgrades take effect at the end of the current billing period; no refund or credit is issued for the difference between the higher and lower tiers for the period already paid.

4. Account deletion

If you delete your account through the Service's self-serve deletion flow and you are a Business Customer, or a Consumer Customer without a paid billing period running, deletion is immediate and your subscription is cancelled at the payment processor at the same moment. If you are a Consumer Customer with a paid billing period running, the deletion takes effect at the end of that period and the subscription does not renew. No further charges are made. No refund is issued for any portion of an already-paid billing period. Refund requests outside this no-refund position remain governed by Paddle's Buyer Terms (Section 1).

5. When refunds may still be granted

Notwithstanding Section 3, a charge made in error — a duplicate charge or a charge after cancellation — is refunded.

A Consumer Customer's statutory rights where the Service does not conform to the contract are not affected.

The following refunds are given to a Consumer Customer only. A Business Customer receives no refund in these cases.

Refusing a change. If you end the Subscription because of a change to the Terms of Service that worsens your position (Section 16 of the Terms), before it takes effect or while your access is suspended because you have not accepted it, or because of a change to the Service that significantly and negatively affects your access to it or your use of it (Section 4 of the Terms), we instruct Paddle to refund the part of the fee you paid for the period after the end of your Subscription, calculated per day. For a change to the Service, we refund within fourteen (14) days of receiving your notice, to the payment method you used.

Switching to another provider. When you switch to another provider under Section 14 of the Terms of Service, we instruct Paddle to refund the fee for the part of the prepaid period after the end of the transition period, calculated per day.

Erasure instead of switching. If the Account Owner asks for erasure instead of switching under Section 14 of the Terms of Service and a prepaid period is still running when the Terms end, we instruct Paddle to refund the fee for the part of the prepaid period after the end of the Terms, calculated per day.

We end the Terms or discontinue the Service. If we end the Terms, on notice or for cause, or discontinue the Service (Section 14 of the Terms of Service), we instruct Paddle to refund the fee for the part of the paid period after the end of the Terms, calculated per day, less any part of the fee already returned to you through a chargeback.

To request a refund, follow Paddle's process at https://paddle.net or contact contact@byteimagination.com and we will assist you in raising the request with Paddle.

6. Consumer withdrawal and cooling-off rights

Consumer rights vary by country. The Service is a digital service supplied without a tangible medium and made available immediately after your subscription is activated.

Consumers in the European Union. You have a fourteen (14) day right of withdrawal from a distance contract under EU consumer-protection law. Because Paddle is the Merchant of Record (Section 1), the withdrawal procedure — including any consent to begin performance during the withdrawal period and the corresponding acknowledgement that the right of withdrawal may be lost once the Service has been fully performed — is operated by Paddle in accordance with Paddle's Buyer Terms and applicable consumer-protection law. Where you withdraw within the withdrawal period and have already begun to use the Service, you may be charged an amount proportionate to the use you have made of the Service up to the point of withdrawal.

Consumers outside the European Union. Where mandatory withdrawal, cancellation, cooling-off, or similar rights exist under the law of your country of habitual residence, they apply unaffected by this Refund Policy, and any related refunds are operated by Paddle in accordance with applicable law.

This Section does not limit any other mandatory consumer right under the law of your country of habitual residence.

7. Chargebacks

If you initiate a chargeback through your card issuer or bank in respect of a charge processed by Paddle, Paddle handles the chargeback as Merchant of Record. We suspend or end the Service in connection with a chargeback only as Sections 6 and 14 of the Terms of Service allow.

8. Changes

We may update this Refund Policy from time to time. The effective date is shown at the top of this document. Material changes are notified by email at least 30 days before the effective date.